Call Centre conversations!

[Judy]

Actual call center conversations !



Customer: 'I've been calling 700-1000 for two days and can't get through;

Can you help?'

Operator: 'Where did you get that number, sir?'

Customer: 'It's on the door of your business.'

Operator: 'Sir, those are the hours that we are open.'

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Samsung Electronics

Caller: 'Can you give me the telephone number for Jack?'

Operator: 'I'm sorry, sir, I don't understand who you are talking about.'

Caller: 'On page 1, section 5, of the user guide it clearly states that
I
need to unplug the fax machine from the AC wall socket and

telephone Jack before cleaning. Now, can you give me the

number for Jack?'

Operator: 'I think it means the telephone plug on the wall.'


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RAC Motoring Services

Caller: 'Does your European Breakdown Policy cover me when I am

Traveling in Australia ?'

Operator; 'Does the product name give you a clue?'


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Caller (enquiring about legal requirements while traveling in Europe )



'If I register my car in France , and then take it to England , do I have to change the steering wheel to the other side of the car?'

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Directory Enquiries

Caller: 'I'd like the number of the Argo Fish Bar, please'

Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is

correct?

Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell
off.'
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Then there was the caller who asked for a knitwear company in Woven.

Operator: 'Woven? Are you sure?'

Caller: 'Yes.That's what it says on the label -- 'Woven in Scotland '


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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on.'


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Tech Support: 'I need you to right-click on the Open Desktop.'

Customer: 'OK..'

Tech Support: 'Did you get a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK.Right-Click again. Do you see a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK, sir.Can you tell me what you have done up until this point?'
Customer: 'Sure.You told me to write 'click' and I wrote 'click'.'


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Tech Support: 'OK, at the bottom left hand side of your screen, can

you see the 'OK' button displayed?'

Customer: 'Wow! How can you see my screen from there?'


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Caller: 'I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks, will I get my file back again?'


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This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'


Actual dialogue of a former WordPerfect Customer Support employee.

(Now I know why they record these conversations!):



Operator: 'Ridge Hall, computer assistance; may I help you?'

Caller: 'Yes, well, I'm having trouble with WordPerfect..'

Operator: 'What sort of trouble??'

Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
Operator: 'Went away?'

Caller: 'They disappeared.'

Operator: 'Hmm. So what does your screen look like now?'

Caller: 'Nothing.'

Operator: 'Nothing??'

Caller: 'It's blank; it won't accept anything when I typ e.'

Operator: 'Are you still in WordPerfect, or did you get out?'

Caller: 'How do I tell?'

Operator: 'Can you see the 'C: prompt' on the Screen?'

Caller: 'What's a sea-prompt?'

Operator: 'Never mind, can you move your cursor around the screen?'

Caller: 'There isn't any cursor; I told you, it won't accept anything I type.'
Operator: 'Does your monitor have a power indicator??'

Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV.

Does it have a little light that tells you when it's on?'

Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where the

power cord goes into it. Can you see that?'

Caller: 'Yes, I think so.'

Operator: 'Great. Follow the cord to the plug, and tell me if it's

plugged into the wall.

Call: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that

there were two cables plugged into the back of it, not just one? '

Caller: 'No.'

Operator: 'Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'

Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller: 'I can't reach.'

Operator: 'OK. Well, can you see if it is?'

Caller: 'No.'

Operator: 'Even if you maybe put your knee on something and lean way over?'
Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'
Operator: 'Dark?'

Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.'
Operator: 'Well, turn on the office light then.'

Caller: 'I can't.'

Operator: 'No? Why not?'

Caller: 'Because there's a power failure.'

Operator: 'A power ... A power failure? Aha. Okay, we've got it licked
now.
Do you still have the boxes and manuals and packing stuff that your computer came in?'
Caller: 'Well, yes, I keep them in the closet.'

Operator: 'Good.Go get them, and unplug your system and pack it up just like
it was when you got it. Then take it back to the store you bought it from.'
Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'

Caller: 'Well, all right then, I suppose. What do I tell them?'

Operator: You tell them that you're too stupid to own a computer !'



Judyxxx

[alexandra_c]

These made me smile, I had heard the last one before but not the others